Return Policy

Returns and exchanges will only be accepted within 7 days under the following conditions:

Items must be in their original condition.
Items must be in their original packaging and returned in a protective postal bag. Shoe boxes must also be returned in their original condition.
Tags must remain attached to garments. Hygiene stickers on swimwear must remain in the same place as sold or shipped, and all swimwear sold as a set must be returned as a set.
Proof of purchase must be provided.
A returns form must be included for items returned via post.

PLEASE NOTE - Returns on jewellery are not accepted.

FINAL SALE: Items marked as “Final Sale” are not eligible for returns due to a change of mind. If an item is faulty, you may be entitled to a replacement or refund after assessment by our customer service team.

Domestic Returns

You can return to our online warehouse or retail store.

153 The Parade, Norwood, SA 5067

Domestic Return To Online Warehouse

When returning items to our online team, you are responsible for the cost of the return
It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us
We recommend using a tracked method of postage to ensure your return arrives to us safely
Item/s Purchased at Retail Store - For security reasons, we do not hold your financial information when you purchase in-store. Please ensure you provide a valid contact number on your returns form so that our online team can contact you as soon as possible to arrange a refund to the credit card or bank account used to make the purchase

Domestic Return In-Store

Your return must be accompanied by your online order confirmation email packing list or in-store receipt
Purchases paid for via Afterpay be returned to our retail store, returns will only be accepted at our online warehouse
Item/s Purchased Online - You can only return in-store if it is a domestic online order

International Returns

You can ONLY return to our online warehouse in Australia. The item/s must arrive back to our online warehouse within 30 days of receipt.

International Return To Online Warehouse

When returning items to our online team, you are responsible for the cost of the return
It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us
We recommend using a tracked method of postage to ensure your return arrives to us safely

Please download and complete our online returns form to ensure we can process your request as quickly as possible. This form should be included with your return.

Return your parcel to the address below using your preferred postage service:

Never Trev
153 The Parade Norwood, SA 5067

Returns Process

Refunds will be processed:

Within 24-48 hours of receipt of your parcel where possible
Via the payment method you made the original purchase:
Credit card refunds will be visible within 1-5 business days depending on your financial institution
PayPal refunds will be visible in your PayPal balance immediately
Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments.
e-vouchers will be emailed immediately and gift cards mailed within 1-2 business days

Exchange Process

You can exchange any full price or sale item/s within 7 days of receipt if the item/s is unused with the original tags still attached and original packaging*.

Please note, unfortunately we are unable to facilitate exchange requests on:

International orders
Afterpay orders placed online or in store

Exchange Via Online Warehouse

When returning items via the post for a size exchange, we will facilitate this where the stock is available within the company. Please note that exchange requests are not held.
We suggest placing a new order for the new item to avoid missing out and requesting a refund/store credit for the returning item
If we have sold out of the item you have requested we will contact you via email to inform you that we have refunded your order and you will be credited the way you placed your original order (PayPal, credit card, or gift card/e-voucher)

Exchange In-Store

To exchange at a Never Trev store, you can head into our retail store with your item and order information and the team in-store can process this for you
Item/s Purchased Online - You can only exchange in-store if it is a domestic online order

Faulty Items

As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
Does not do all the things you would reasonably expect it to or is not fit for purpose; or
Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. For details on acceptable quality and faulty goods, please see here.

If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by heading into your local store or contacting our customer service team. You must be able to:

Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
Return the product to us (where you are unable to return to a General Pants store with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).

If you are an International customer please contact the customer service team prior to returning the product to us.

Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.

Where a product requires assessment by the supplier of the goods, this process can take 2-6 weeks. While we will do everything we can to ensure a resolution is reached as quickly as possible, we cannot provide an exact timeframe within which the supplier will assess the product.

When returning items to our online team, you are responsible for the cost of the return
It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us
We recommend using a tracked method of postage to ensure your return arrives to us safely
You are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises. We recommend using a tracked method of postage to ensure your return arrives to us safely
You will need to post the item/s back to our online warehouse within 30 days of receipt
Other standard return T&Cs apply
Within 24-48 hours of receipt where possible
Via the payment method you made the original purchase:
Credit card refunds will be visible within 1-5 business days depending on your financial institution
PayPal refunds will be visible in your PayPal balance immediately
Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment installments
e-vouchers will be emailed immediately and gift cards mailed within 1-2 business days
International orders
Afterpay, placed online or in store
When returning items via the post for a size exchange, we will facilitate this where the stock is available within the company. Please note that exchange requests are not held
We suggest placing a new order for the new item to avoid missing out and requesting a refund/store credit for the returning item
If we have sold out of the item you have requested we will contact you via email to inform you that we have refunded your order and you will be credited the way you placed your original order (PayPal, credit card, or gift card/e-voucher)
To exchange at a Never Trev store, you can head into our retail store with your item and order information and the team in-store can process this for you
Item/s Purchased Online - You can only exchange in-store if it is a domestic online order
Items are in their original condition;
Items are in their original packaging and returned in a protective postal bag (shoe boxes must also be returned in their original condition);
Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set);
Proof of purchase is provided; and
A returns form is included (items returned via post only)
Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
Does not do all the things you would reasonably expect it to or is not fit for purpose; or
Does not match the description made by us, on packaging and labels, or via promotions or advertising.
Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
Return the product to us (where you are unable to return to a General Pants store with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).
The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and identifying the PayPal transaction ID;
A copy of your return shipment receipt that shows the amount you paid and the seller's return address; and
If the return costs were deducted from the refund of your item, a copy of the refund email from the seller or PayPal indicating the amount refunded to you.
Confirmation of receipt of your refund request within one business day;
Notice of approval or rejection of your refund request within five business days from the receipt of your complete request; and
Your refund within 10 business days from the notice of approval of your refund request.